Communications service providers (CSPs), telcos, telecommunication carrier innovation leaders, industry experts and artificial intelligence (AI) and machine learning (ML) technology gurus gathered again at this year’s Telco AI Summit Americas, an Informa event held near the San Francisco airport. The major theme of this small but focused event was to assess the state of the art of these disruptive technologies in the telco service provider space. The air quickly filled with agitated discussions around the telco’s increasing need for AI, especially with the coming 5G requirements, and the question of how operators can use AI to enhance their business and keep their customers happy. Clients, please log in to view the full content.