Discusses the evolution of AIOps technology used in operational management to reduce the complexity of modern hybrid and multicloud environments.

The IT department is going through a significant and many would argue long overdue transformation. At the heart of this are new emerging technologies such as AI, Quantum computing, and blockchain. The degree to which these technologies will deliver the business outcomes is less clear, and Omdia believes the outcomes are more closely linked to the maturity and culture of the organization, and matching these to the use of technology, rather than the technology itself. The IT operational activities (activities IT undertakes to ensure business users can perform their activities) span multiple disciplines, yet most organizations still have a team- or domain-centric approach to managing and orchestrating these. AIOps is an evolution of operational management that is reducing the complexity of modern hybrid and multicloud management tasks.

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