At its sixth annual Higher Ed Summit in Washington, DC, in March 2018, Salesforce.org brought together its institutional customers and partner community to delve into the ways that technology can leverage deeper insights and enhance interactions between all constituents.
The Analyst Team
Joyce Kim, PhD, is an analyst in Omdia's Higher Education team. Joyce conducts primary and secondary research on how higher education institutions use technology. Her role includes writing analyst reports, forecasting IT expenditures across the field of higher education, and providing advising and consulting services to technology vendors. Joyce joined Omdia's Industry Technology team in July 2017. She came to Omdia with six years of higher education experience in course development, research, and teaching. She has also worked as a copywriter and editor in the travel and tech sectors. Joyce's research interests include how technology solutions, such as student information systems and learning management systems, can improve pedagogy, increase accessibility, and contribute to student success. She is also interested in the rise of competency-based education and other models of online and blended learning for the new traditional student. Joyce graduated from Boston University with a PhD in English in 2016 and graduated summa cum laude from New York University with a BA in English in 2009.
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