Telecommunications service providers face a handful of daunting market conditions. Around the globe, revenue and subscriber growth are flat. To combat profit erosion, most communications service providers (CSPs) are struggling through a process to become digital service providers more akin to web companies that offer rapidly evolving and highly customized services. 5G/Internet of Things (IoT) and digital transformation are initiatives that CSPs hope will drive top-line growth. While they pursue these, CSPs are under equal pressure to find ways to become more efficient and cut costs as a means to increase profitability. This is an industry ripe for artificial intelligence (AI)-driven solutions. Telecom operators have begun to experiment and deploy AI-driven solutions that leverage fast, scalable interpretation, analytics, and prediction to provide top-line revenue or reduce costs. According to Tractica’s analysis, telecom AI software revenue is expected to grow from $419.0 million in 2018 to more than $11.2 billion in 2025. This Tractica report details the major market drivers and barriers, technologies, key players, and forecasts related to eight telecom AI use cases. These include network operations monitoring and management; predictive maintenance; fraud mitigation; cybersecurity; customer service and marketing virtual digital assistants (VDAs); intelligent customer relationship management (CRM) systems; customer experience management (CEM)/service delivery; and video compression. The technologies covered include machine learning (ML), deep learning (DL), and natural language processing (NLP). Global software market forecasts for telecom AI, segmented by region, use case, and meta category, extend through 2025.
The Analyst Team
Principal Analyst, AI & NLP
Mark Beccue is a principal analyst contributing to Omdia’s Artificial Intelligence practice, with a focus on natural language and AI use cases. Based in Tampa, Beccue is a veteran market research analyst with 25 years of experience interpreting technology business. He is a frequent speaker, panel moderator and conference chair.
Prior to joining Omdia | Tractica, Beccue was an independent consultant/analyst who provided custom and syndicated qualitative market analysis, with an emphasis on mobile technology. Previously, he was a senior market intelligence analyst at Syniverse with responsibility for identifying trends and opportunities. Beccue also served as a senior analyst at ABI Research, where he concentrated on mobile consumer technology. He has been cited hundreds of times by international media outlets including CNBC, The Wall Street Journal, Bloomberg Businessweek, and CNET. Beccue holds a Bachelor of Science degree in journalism from the University of Florida.
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