Omdia’s Workforce Optimization Technologies Forecast: 2019–24 provides revenue opportunity forecasts for the workforce optimization technology market for the period 2018–23, spanning seven segments, five regions, and 11 verticals.
The Analyst Team
Principal Analyst, Customer Engagement
Ken Landoline specializes in contact center management, technologies, and related applications including interactive voice response, workforce management, artificial intelligence, speech analytics, and outsourcing. Ken supports both vendors and users of contact center technologies with his consulting offerings, white papers, webinars, blogs, and syndicated reporting.
Ken researches, writes, and reports on contact center management, technology, operations, workforce management, and customer and employee engagement issues and also develops global contact center forecasts of agent positions, contact center spending, and workforce optimization technologies. Prior to joining Omdia in 2016, Ken held analyst positions at analyst firms Current Analysis and Yankee Group. He has also held telephony product and market management positions at global telecom companies including AT&T, Siemens, Fujitsu America, and ITT Worldcom. Ken earned a bachelor’s degree from Rutgers College and an MBA from Seton Hall University.
Arunasree is a Senior Analyst at Omdia and works primarily on models and data tools for the IT industry. She provides analyses and forecasts for the software and IT services industry. She supports the ICT Sales Prospector, Spend Predictors, Banking Predictors, and the Enterprise Spend and Staffing Metrics data tools.
Previously, Arunasree has provided strategic industry analyses and authored several reports identifying key market trends, competitor dynamics, regulations, and innovations. Arunasree holds a master’s degree in business administration and a bachelor’s degree in sciences from Osmania University.
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