This global forecast of contact center seats projects agent demand considering multiple variables including COVID-19, country GDP, teleworking, and evolving technologies such as artificial intelligence, machine learning, and automated agents.
The Analyst Team
As part of the IT team of Omdia, Malleshwari Pallapothu’s core areas include building IT software and services forecasts, generating the spending logic for the ICT Sales Prospector and Spend Predictor tools, performing vendor analysis, and supporting consulting projects. She supports enterprise vendors with tools to broadly filter and identify their prospects.
Malleshwari joined Omdia, formerly Ovum, in 2015. Her topics of expertise include primary data modeling, ICT spending prediction, market sizing, and vendor analysis. Before joining Omdia, she worked as an analyst at GlobalData, covering the mining and oil and gas industries. Her areas of expertise in that role included primary research, segmentation, market sizing, forecasting, and database creation. Malleshwari holds an MBA from the Institute of Public Enterprise in Hyderabad, India and a bachelor’s degree in electronics and communications from Jawaharlal Nehru Technology University also in Hyderabad, India.
Phaninder is an analyst in Omdia’s IT tools and insight team, where he manages the company research team and works on IT market models. He carries out financial and strategic SWOT analyses of companies, considering operational, financial, and strategic metrics across healthcare; banking, financial services, and insurance; technology, media, and telecoms; transportation and logistics; and manufacturing.
Phaninder joined Omdia (formerly Ovum) in 2018 and has expertise in providing strategic, competitive, and financial analysis of companies through advanced secondary research using both qualitative and quantitative data. He prepares insightful and intensive reports on companies, providing vital information for business and strategic planning, investment opportunities, competitor benchmarking, and marketing.
Phaninder previously worked as an analyst at Global Data PLC, where he performed secondary research, company profiling, financial analysis, and SWOT reports of companies. In 2019, he won an Omdia award for going the extra mile to deliver projects on time. Phaninder has a postgraduate diploma in banking, insurance, and finance.
This Data is included in:
Our expert analysts will review your question and the Ask an Analyst team will get back to you. We aim to respond within 24 hours, but we’re often quicker.
Ask an Analyst
Our team of experts are here to answer your questions. From advice on market trends to a query on research point, and everything in between, we want to hear from you.
Ask an analyst is available as part of a subscription. If you'd like access, contact us today.