The COVID-19 pandemic has ignited demand for AI-based solutions to digitize and improve the customer experience. This report highlights the top use cases for which enterprises are spending on AI for CX, KPIs, and more.
AI for Customer Experience Report – 2021
This is the most recent version of this Report.
Further Reading
Enterprise RPA & Intelligent Automation Study
Survey / 24 Jun 2021 / Cassandra Mooshian
Omdia surveyed enterprises regarding RPA and Intelligent Automation usage, preferences, challenges, and benefits. In this study, we dive into the findings and what they mean for the market now and looking ahead.
IT Drivers and Technology Priorities – IT Enterprise Insights 2021
Data / 29 Sep 2020 / Daniel Mayo
Identify business challenges and technology trends driving IT strategy, investment and digital transformation maturity. To view other survey data available within IT Enterprise Insights 2021, visit the Content Guide.
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