The COVID-19 pandemic has ignited demand for AI-based solutions to digitize and improve the customer experience. This report highlights the top use cases for which enterprises are spending on AI for CX, KPIs, and more.
This is the most recent version of this Report.
The Analyst Team
Cassandra Mooshian
Senior Analyst, RPA & Intelligent Automation
With coverage areas including robotic process automation (RPA), intelligent automation, and AI, Cassandra produces thought-provoking research for vendor, service provider, and enterprise clients. Although she roots her analysis in data, Cassandra provides value-added insight to translate the data into what it means for these clients.
Cassandra joined Omdia (formerly Ovum) in 2019, having spent the 10 years prior in technology and market research at Technology Business Research, Inc. (TBR). At TBR, Cassandra covered topics including the all-encompassing cloud, professional services, hybrid IT, and enterprise software. She led end-user research and spearheaded many reports, benchmarks, and market forecasts.
Further Reading
Enterprise RPA & Intelligent Automation Study
Survey / 24 Jun 2021 / Cassandra Mooshian
Omdia surveyed enterprises regarding RPA and Intelligent Automation usage, preferences, challenges, and benefits. In this study, we dive into the findings and what they mean for the market now and looking ahead.
IT Drivers and Technology Priorities – IT Enterprise Insights 2021
Data / 29 Sep 2020 / Daniel Mayo
Identify business challenges and technology trends driving IT strategy, investment and digital transformation maturity. To view other survey data available within IT Enterprise Insights 2021, visit the Content Guide.
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