Over the last couple of weeks, there have been a few acquisition announcements in the intelligent automation space worth noting: Uniphore to acquire Jacada; Salesforce (MuleSoft) to acquire Servicetrace; and Appian acquiring Lana Labs.
The Analyst Team
Senior Analyst, RPA & Intelligent Automation
With coverage areas including robotic process automation (RPA), intelligent automation, and AI, Cassandra produces thought-provoking research for vendor, service provider, and enterprise clients. Although she roots her analysis in data, Cassandra provides value-added insight to translate the data into what it means for these clients.
Cassandra joined Omdia (formerly Ovum) in 2019, having spent the 10 years prior in technology and market research at Technology Business Research, Inc. (TBR). At TBR, Cassandra covered topics including the all-encompassing cloud, professional services, hybrid IT, and enterprise software. She led end-user research and spearheaded many reports, benchmarks, and market forecasts.
This Analyst Opinion is included in:
Market Forecast: RPA & Intelligent Automation, 2019–26
Report / 14 May 2021 / Cassandra Mooshian
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