CSPs are implementing AI to address the business and operational challenges they currently face. This tracker provides a summary of contracts awarded for AI across four key domains: customer, network, security, and cross-industry use cases.
The Analyst Team
Principal Analyst, Telco IT & Operations
As part of the Omdia service provider transformation team, Adaora Okeleke covers the service provider operations and information technology service with a specific interest in intelligent operations and the customer experience. Adaora researches artificial intelligence (AI), automation, analytics, and big data for telco networks and supporting operations.
Adaora produced a series on using AI to improve network operations, as well as a decision matrix on network analytics tools used by telcos. Before joining Omdia in 2013, was an RF planning and optimization engineer for Motorola and as a quality assurance officer for the software company Socketworks. Adaora holds a Bachelor of Engineering from University of Nigeria, Nsukka and a Master of Science from Imperial College London.
Kris Szaniawski is the practice leader for Omdia's Telecoms Operations and IT team, heading research into the changes in service provider operating models and vendor strategy.
He specializes in OSS/BSS, CEM, data analytics, cloud and digital transformation, and vendor services with a specific focus on telco IT and operational support systems.
Kris leads a team of analysts who provide guidance and support to service providers and vendors in an environment characterized by rapid technology and business change.
With more than 20 years' experience in the telecoms industry, Kris has also worked for Informa's Telecoms and Media team and the Financial Times Group.
Prashanth is an associate analyst in Omdia's IT Data Tools & Insights team. Prashanth primarily works on the Telco OSS/BSS Contracts Analytics tool. He focuses on tracking OSS/BSS contracts in various geographies across the globe. Prashanth has two years of experience in business and market research, covering the telecoms, aerospace and defense, automobile, and consumer sectors. Prior to joining Omdia in 2016, he was involved in company profiling projects and data support. He holds a master's degree in aviation (mechanical stream) from JNTU Hyderabad and an MBA from Holy Mary Business School in Hyderabad.
As part of the IT tools and insights team, Benny Paul focuses on IT services industry analysis, forecasts, market sizing and services evaluation, specializing in application services for large enterprises. He is responsible for research, analysis and regular reporting of market trends and competitive data across areas such as Internet of Things (IoT) and Artificial Intelligence (AI).
His key areas of expertise include telecoms and IT services contracts evaluation and industry analysis. Prior to joining Omdia, formerly Ovum, in May 2014, he worked as a market research analyst at Datamonitor, involved in primary and secondary research around product development and strategic initiatives within the technology and telecom domain. Benny holds a Master of Information Systems (MIS) degree from Central Queensland University, Australia and bachelor’s degree in commerce from Osmania University, India.
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