Active investment in the connected home enables service optimization, higher overall net promoter scores (NPSs), reduced customer churn, and new revenue opportunities. Making the connected home a top priority for investment is therefore now essential for future broadband service success.
Monetizing the Telco Connected Home Opportunity – 2021
The Analyst Team
Michael Philpott
Research Director, Service Provider Consumer
With 25 years of experience in the telecommunications and digital media markets, Michael Philpott is Omdia's leading analyst in the connected home area. As Research Director for service provider consumer, he delivers thought leadership to Omdia’s clients on digital home go-to-market strategy.
At Omdia, Michael produces reports, case studies, and forecasts in the areas of smart home, smart Wi-Fi and connected home, and broadband access strategy. He joined Omdia (formerly Ovum) in 2000 as a consultant in the networks and Infrastructure team, before moving to the analyst side of the business establishing and leading Ovum’s broadband, telco media, and smart home analyst services.
Before joining Omdia, he worked at BT’s research and development (R&D) laboratory, Adastral Park, designing xDSL and fibre optic access networks.
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