The Analyst Team
Kris Szaniawski is the practice leader for Omdia's Telecoms Operations and IT team, heading research into the changes in service provider operating models and vendor strategy.
He specializes in OSS/BSS, CEM, data analytics, cloud and digital transformation, and vendor services with a specific focus on telco IT and operational support systems.
Kris leads a team of analysts who provide guidance and support to service providers and vendors in an environment characterized by rapid technology and business change.
With more than 20 years' experience in the telecoms industry, Kris has also worked for Informa's Telecoms and Media team and the Financial Times Group.
As part of Omdia’s telecoms operations and IT team, James Crawshaw specializes in managed services and operations support systems. These include service and network management systems such as service assurance, orchestration/fulfillment, order management, inventory management, SON, network security, etc.
James’ research helps communications service operators (CSPs) and their technology partners make better informed decisions on the critical business and technical issues that affect their companies. Before joining Omdia, James led Heavy Reading’s communications service provider IT & automation research service. He continues to examine the breadth of systems and software used by CSPs in customer, business, service, and infrastructure management. James holds a Bachelor of Science and Master of Engineering in electrical and mechanical engineering from the University of Manchester, England.
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