2022 Trends to Watch: Service Provider Operations and IT
The Analyst Team
Kris Szaniawski
Research Director, Service Provider Access, Software and Transformation
As Research Director, Kris is responsible for Omdia’s research coverage of telecoms IT and access network technologies. He leads a global team of telecoms industry specialists monitoring and analyzing technology market developments, and supporting clients’ network, software, and operations transformation strategies.
His areas of expertise include the rapidly changing telecoms ecosystem, network evolution and automation, operations and business support systems transformation, and the move to the cloud. With over 25 years’ experience in the industry, Kris has also worked for Ovum, Informa Telecoms and Media, Financial Times Group, and Jane’s Information Group.
James Crawshaw
Practice Leader
James leads Omdia’s service provider transformation team, which covers telco IT (operations support systems, business support systems, and analytics) and telco cloud & automation (software-defined networking, network function virtualization, etc.). James’ own research focuses on operations support systems, including service assurance, orchestration, order management, inventory management, network security, self-organizing networks, and radio access network intelligent control.
Before joining Omdia, James led Heavy Reading’s communications service provider IT & automation research service. James holds a Bachelor of Science and Master of Engineering in electrical and mechanical engineering from the University of Manchester, England. Earlier in his career, while working as a financial analyst, James passed the three exams required to obtain the Chartered Financial Analyst qualification. In addition, James has a Master of Science in electronic engineering from the University of Surrey, England.
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