The impact of COVID-19 has gone far beyond changes to the office environment, as enterprises turn to technology to help them engage with customers in new and innovative ways and support a disparate workforce.
2022 Trends to Watch: Content Management
The Analyst Team
Sue Clarke
Associate Senior Analyst
Sue Clarke is an associate senior analyst at Omdia specializing in enterprise content management (ECM), including document management, records management, and web content. Sue provides analysis on ECM technologies, which includes digital asset management, web analytics, archiving, capture and scanning, case management, customer communications, and e-discovery. Her research provides insights into the issues facing organizations and how technology can enable better productivity. Before joining Omdia, she worked as a computer programmer developing a range of systems, including a purchasing system providing links between disparate systems.
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