This briefing provides a lens into some of the key publications during the third quarter, upcoming trends and research themes, and highlights upcoming research through the end of the year.
The Analyst Team
Principal Analyst, AI & NLP
Mark Beccue is a principal analyst contributing to Omdia’s Artificial Intelligence practice, with a focus on natural language and AI use cases. Based in Tampa, Beccue is a veteran market research analyst with 25 years of experience interpreting technology business. He is a frequent speaker, panel moderator and conference chair.
Prior to joining Omdia | Tractica, Beccue was an independent consultant/analyst who provided custom and syndicated qualitative market analysis, with an emphasis on mobile technology. Previously, he was a senior market intelligence analyst at Syniverse with responsibility for identifying trends and opportunities. Beccue also served as a senior analyst at ABI Research, where he concentrated on mobile consumer technology. He has been cited hundreds of times by international media outlets including CNBC, The Wall Street Journal, Bloomberg Businessweek, and CNET. Beccue holds a Bachelor of Science degree in journalism from the University of Florida.
Principal Market Forecaster
Neil Dunay is Principal Market Forecaster, forecasting on enterprise technology, particularly for AI and other emerging technologies. His focus is on leveraging statistical tools to discover interrelationships among technological, economic, demographic, and sales trends that drive market evolution.
Neil joined Omdia in March 2020, following more than 20 years of experience researching ICT markets. Before joining Omdia, he was an engagement manager at International Planning and Research in Waltham, Massachusetts, where he assisted leading global technology companies in their strategic planning decisions by estimating their technology product market positions and forecasting market opportunities. Before IPR, Neil was a telecommunications industry analyst for KMI/PennWell in Newport and Providence, Rhode Island, where he estimated and forecast markets for fiber-optic cable and optoelectronic equipment for telecom clients. Neil holds a Master of Arts in international economics from The Johns Hopkins School of Advanced International Studies in Washington, D.C.
AI for Customer Experience Report – 2021
Report / 27 Jul 2021 / Cassandra Mooshian
The COVID-19 pandemic has ignited demand for AI-based solutions to digitize and improve the customer experience. This report highlights the top use cases for which enterprises are spending on AI for CX, KPIs, and more.
Fundamentals of RPA & Intelligent Automation – 2021
Report / 07 Sep 2021 / Cassandra Mooshian
This report analyzes RPA and intelligent automation software and the processes and use cases for which it is suited. Best practices, market outlook, and the vendor landscape are also highlighted within.
Improving AI Outcomes with AutoML – 2021
Report / 28 Sep 2021 / Bradley Shimmin
Omdia analyzes the emergence of AutoML, discusses how this important technology is being used in the enterprise, dives into the AutoML vendor ecosystem, and discusses how AutoML will mature going forward.
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