Market Fundamentals: Customer Engagement Platforms for the Insurance Sector
The Analyst Team
Charles Juniper
Principal Analyst, Insurance Sector
Charles Juniper works in Omdia's Global Financial Services Technology team, specializing in the impact of new technology on the global insurance industry. He has worked with multiple insurers and vendors supporting their specific research needs.
Charles has more than 15 years' analyst experience examining the life, P&C, and commercial insurance sectors in Europe, North America, and emerging markets. His key areas of expertise are around the role of AI, machine learning, and IoT within the global insurance sector; the digital transformation of insurance carriers; and insurance-focused outsourcing and BPO. Charles also has 10 years' experience of corporate strategy development at BT, with a focus on IT services development, outsourcing, and acquisitions. Charles Holds a Bachelor of Engineering degree in electronic engineering from the University of Liverpool and an MBA from The Open University.
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