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The Analyst Team
Senior Analyst, Access Networks
Esther is Omdia’s Senior Analyst for transport networks, including router, switching, and optical technologies. She has more than 12 years of experience in the telecommunication industry, covering network operations, market and industry analysis, and business strategy in service provider and network equipment vendor environment.
Esther joined Omdia in December 2016. Prior to joining Omdia, she worked as a business consultant, providing strategic consulting on fixed network services to the service providers in the Asia Pacific performing market, opportunity sizing to support corporate decision-making, and recommendations on the go-to-market strategy for new product and new market segments.
Esther holds a Bachelor of Engineering in telecommunication engineering from Multimedia University, Malaysia, and an MBA from the Melbourne Business School, Australia.
As part of Omdia’s telecoms operations and IT team, James Crawshaw specializes in managed services and operations support systems. These include service and network management systems such as service assurance, orchestration/fulfillment, order management, inventory management, SON, network security, etc.
James’ research helps communications service operators (CSPs) and their technology partners make better informed decisions on the critical business and technical issues that affect their companies. Before joining Omdia, James led Heavy Reading’s communications service provider IT & automation research service. He continues to examine the breadth of systems and software used by CSPs in customer, business, service, and infrastructure management. James holds a Bachelor of Science and Master of Engineering in electrical and mechanical engineering from the University of Manchester, England.
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