At-scale digital transformation is essential for building technology-led differentiation that can underpin success. However, effecting at-scale transformation is not easy, and enterprises need to tackle challenges strategically.
The Analyst Team
Senior Principal Analyst - Enterprise IT Management & Architecture and Lead Analyst Enterprise Technology Advisory Service
As a part of Omdia's Enterprise IT Management and Architecture IS, Hansa covers topics of importance to technology and business decision-makers. Digital transformation strategies, legacy modernization, systems integration and digital services around emerging technologies feature heavily in her research. She also leads Omdia's Enterprise Technology Advisory Service - a decision-maker focused service where she advises enterprises on digital transformation strategies and best practices. Hansa is the creative force behind the Omdia Digital Leaders Podcast which she also co-hosts. The podcast demystifies technology and business processes, practices, and solutions that impact digital transformation and leading a digital business.
Hansa has been a part of Omdia (formerly Ovum) since 2008. Her areas of expertise include transformation strategies and best practices, application modernization and systems integration services, outsourcing, global and offshore service delivery and engagement models, and vendor management and governance. She previously worked as a sourcing and vendor management analyst at Forrester Research. Hansa holds an MBA in finance and a bachelors in English from Gujarat University.
Agile delivery requires agile procurement
Report / 18 May 2022 / Al Blake
As organizations progressively adopt agile methodologies to rapidly deliver products, retaining "waterfall" procurement significantly impacts organizational velocity. Enterprises are implementing "agile procurement" to align with the need for speedier delivery while maintaining governance.
Application support should be a strategic partner in customer experience transformation journeys
Analyst Opinion / 25 Mar 2022 / Hansa Iyengar
In February 2022, Omdia interviewed Maz Songerwala—senior vice president for Applications Service Excellence at Oracle—to understand the role that application services play in an organization’s ability to deliver exceptional customer experiences.
Are your IT processes past their usefulness?
Analyst Opinion / 20 Jun 2022 / Terry White
IT processes are essential tools in ensuring quality, cost management, risk mitigation, and value delivery. Yet they have often been implemented in an environment that no longer fits current circumstances.
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