2023 Trends to Watch: Service Provider Operations and IT

James Crawshaw

Practice Leader

James leads Omdia’s service provider transformation team, which covers telco IT (operations support systems, business support systems, and analytics) and telco cloud & automation (software-defined networking, network function virtualization, etc.). James’ own research focuses on operations support systems, including service assurance, orchestration, order management, inventory management, network security, self-organizing networks, and radio access network intelligent control.

Before joining Omdia, James led Heavy Reading’s communications service provider IT & automation research service. James holds a Bachelor of Science and Master of Engineering in electrical and mechanical engineering from the University of Manchester, England. Earlier in his career, while working as a financial analyst, James passed the three exams required to obtain the Chartered Financial Analyst qualification. In addition, James has a Master of Science in electronic engineering from the University of Surrey, England. 

Roz Roseboro

Principal Analyst

Roz covers communication service provider operations and IT for Omdia, with a focus on how AI is being applied and the services provided to operators by technology partners. She has more than 20 years' experience in market research, marketing, and product management. Her research focuses on how innovation and change impact the hardware and software solutions used to deliver cloud services and the management of that infrastructure.

Roz joined Omdia in 2022 following a career at Heavy Reading, Analysys Mason, OSS Observer, and RHK. Prior to becoming an analyst, she worked at Motorola on IT product development and radio and mobile phone product management.

Roz holds a BA in English from the University of Massachusetts, Amherst, and an MBA in marketing, management and international business from the J. L. Kellogg Graduate School of Management at Northwestern University. She is based in Chicago.