Chantel is a Senior Analyst in Omdia's Telecoms Operations and IT team. With more than a decade of experience in the TMT industry, Chantel specializes in telco monetization and business support systems, with a focus on the impact of emerging technologies, including 5G, cloud, blockchain, and service provider digital transformation.
Prior to joining Ovum in 2013, Chantel worked for DISH Network via Stream Global Services in the Dominican Republic. Her role included managing a team of customer and technical support agents at DISH Network. Chantel currently leads Omdia’s annual ICT Enterprise Insights in the telecoms industry survey, covering more than 400 service provider executives, and tracks and forecasts telecoms IT vendor revenue and market share.