Tracks and forecasts the growing subsegment of the contact center market across seven technology segments, five regions, and 11 verticals.
This forecast reveals the global contact center agent growth/shrinkage rates by country and region, broken down by various segments, including vertical markets, contact center size, premises-based and cloud-based systems, and in-house and outsources agents.
Analyzes the market dynamics of an expanding ecosystem, as well as the well-known vendors in the customer engagement platforms space. Aims to guide the vendor selection process to ensure options are evaluated efficiently.
Dreamforce ‘22 returned with a physical event in September. Throughout the event, Salesforce released a flurry of announcements around product innovations for its customer data platform, Customer 360, Genie, a real-time hyperscale data platform, and new Slack innovations.
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