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Software Market Forecast: Enterprise Applications, 2019–24

Omdia's enterprise applications software market forecast for 2019–24 covers five technology segments calculated globally, spanning four regions, 20 countries, and 16 major verticals.

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Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020–21

A comparative analysis of several leading cloud contact center offerings in terms of technology, execution, and market impact including company profiles, detailed evaluations, and customer survey results.

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The Analyst Team
Daniel Mayo

Practice Leader

Daniel Mayo
Jeremy Cox

Principal Analyst

Jeremy Cox
Mila D'Antonio

Mila D'Antonio
Ken Landoline

Principal Analyst

Ken Landoline
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