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Workforce Optimization Technologies Forecast: 2019–24

Omdia’s Workforce Optimization Technologies Forecast: 2019–24 provides revenue opportunity forecasts for the workforce optimization technology market for the period 2018–23, spanning seven segments, five regions, and 11 verticals.

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Software Market Forecast: Enterprise Applications, 2019–24

Omdia's enterprise applications software market forecast for 2019–24 covers five technology segments calculated globally, spanning four regions, 20 countries, and 16 major verticals.

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Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020–21

A comparative analysis of several leading cloud contact center offerings in terms of technology, execution, and market impact including company profiles, detailed evaluations, and customer survey results.

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2021 Trends to Watch: Content Management

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Fundamentals of Content Services Platforms 2021

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Hyland helps enterprises to become more agile during COVID-19 pandemic

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Omdia Research Schedule – 2021

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The Analyst Team
Daniel Mayo

Senior Director, Enterprise IT

Daniel Mayo
Jeremy Cox

Principal Analyst, Customer Engagement

Jeremy Cox
Mila D'Antonio

Principal Analyst, Connected Enterprise

Mila D'Antonio
Ken Landoline

Principal Analyst, Customer Engagement

Ken Landoline
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