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Telco Consumer Engagement 2023 Survey

Analysis tool for the Telco Consumer Engagement 2023 Survey, which asked more than 3,000 customers how they interact with their service providers, how effective these interactions were, and how they would like to interact.

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Telco Consumer Engagement Innovation Tracker – 1Q23

This database provides a detailed summary of 75 new and innovative services that were announced or launched by fixed and mobile operators between January 2022–March 2023, specifically focusing on telcos' consumer engagement platforms.

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Telco Consumer Engagement 2023 Survey: Overview

Our Telco Consumer Engagement 2023 Survey asked over 3,000 customers how they interact with their service providers, how effective these interactions were, and how they would like to interact. This report reviews responses.

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Telco Consumer Engagement 2023 Survey: In-Store Platforms

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Consumer Engagement Case Study – SoftAtHome and Telkomsel

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Telco Consumer Engagement 2023 Survey

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Telco Consumer Engagement 2023 Survey: Overview

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Consumer Engagement Case Study – Sinch and Telekom Deutschland

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The Analyst Team
Peter Boyland

Principal Analyst, Consumer Engagement Strategies

Peter Boyland
Michael Philpott

Research Director, Service Provider Consumer

Michael Philpott
Pamela Clark-Dickson

Principal Analyst, Advanced Messaging and Communications

Pamela Clark-Dickson
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