Customer Engagement Intelligence Service

Tracks and forecasts the growing subsegment of the contact center market across seven technology segments, five regions, and 11 verticals.

This forecast reveals the global contact center agent growth/shrinkage rates by country and region, broken down by various segments, including vertical markets, contact center size, premises-based and cloud-based systems, and in-house and outsources agents.

Analyzes the market dynamics of an expanding ecosystem, as well as the well-known vendors in the customer engagement platforms space. Aims to guide the vendor selection process to ensure options are evaluated efficiently.

Dreamforce ‘22 returned with a physical event in September. Throughout the event, Salesforce released a flurry of announcements around product innovations for its customer data platform, Customer 360, Genie, a real-time hyperscale data platform, and new Slack innovations.