Digital Consumer Insights Spotlight Service

Based on Digital Consumer Insights 2021, this report analyzes trends in communication services across telcos and messaging apps, including SMS, messaging apps, voice and video calling, WhatsApp, Facebook Messenger, iMessage, and Weixin/WeChat.

Analysis tool for Omdia's Digital Consumer Insights 2021 covering the topic of service provider digital services. The survey asked more than 13,200 consumers across 12 countries about the use and demand for video and other digital services.

Analysis tool for Digital Consumer Service Provider Insights 2021. The survey includes 245 service provider executives covering the following topics: FTTH, 5G, advanced communications services, online video, gaming, smart home, and financial services.

Consumers’ preferred 5G-rich app is now 4K streaming video, but most operators are still bundling cloud gaming. This analysis is based on Omdia’s Digital Consumer Insights 2021 survey of 13,000 consumers, conducted in October 2021.

This is an analysis report of trends in commerce and customer care on messaging apps and social media. It is based on Omdia’s Digital Consumer Insights 2021 Survey of over 13,000 consumers, conducted in October 2021.