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Digital Consumer Insights 2021 – Communication Apps & Services

Based on Digital Consumer Insights 2021, this report analyzes trends in communication services across telcos and messaging apps, including SMS, messaging apps, voice and video calling, WhatsApp, Facebook Messenger, iMessage, and Weixin/WeChat.

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Digital Consumer Insights 2021 – Digital Consumer Operator Strategies

Analysis tool for Omdia's Digital Consumer Insights 2021 covering the topic of service provider digital services. The survey asked more than 13,200 consumers across 12 countries about the use and demand for video and other digital services.

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Digital Consumer Service Provider Insights 2021

Analysis tool for Digital Consumer Service Provider Insights 2021. The survey includes 245 service provider executives covering the following topics: FTTH, 5G, advanced communications services, online video, gaming, smart home, and financial services.

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Digital Consumer Insights 2021 Analysis: 5G Consumer Data Monetization

Consumers’ preferred 5G-rich app is now 4K streaming video, but most operators are still bundling cloud gaming. This analysis is based on Omdia’s Digital Consumer Insights 2021 survey of 13,000 consumers, conducted in October 2021.

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Digital Consumer Insights 2021 Analysis: Messaging App and Social Media Commerce Trends

This is an analysis report of trends in commerce and customer care on messaging apps and social media. It is based on Omdia’s Digital Consumer Insights 2021 Survey of over 13,000 consumers, conducted in October 2021.

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The Analyst Team
Michael Philpott

Research Director, Service Provider Consumer

Michael Philpott
Pamela Clark-Dickson

Principal Analyst, Advanced Messaging and Communications

Pamela Clark-Dickson
Nicole McCormick

Senior Principal Analyst, Broadband & Bundling

Nicole McCormick
Jonathan Doran

Principal Analyst, Digital Consumer Operator Strategies

Jonathan Doran
Mariana Zamoszczyk

Principal Analyst, Smart Home Services

Mariana Zamoszczyk
Charlotte Palfrey

Senior Analyst, Advanced Messaging and Communications

Charlotte Palfrey
Pål Karlsen

Research Analyst, Emerging Consumer Services

Pål Karlsen
Peter Boyland

Principal Analyst, Broadband, Bundling and Pricing

Peter Boyland
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