Market share tracker: Telecoms vendor services continue to play a critical role, particularly as CSPs transform their networks and IT infrastructure to support 5G deployments and other CSP digital transformation initiatives
The Analyst Team
Principal Analyst, Telco IT & Operations
As part of the Omdia service provider transformation team, Adaora Okeleke covers the service provider operations and information technology service with a specific interest in intelligent operations and the customer experience. Adaora researches artificial intelligence (AI), automation, analytics, and big data for telco networks and supporting operations.
Adaora produced a series on using AI to improve network operations, as well as a decision matrix on network analytics tools used by telcos. Before joining Omdia in 2013, was an RF planning and optimization engineer for Motorola and as a quality assurance officer for the software company Socketworks. Adaora holds a Bachelor of Engineering from University of Nigeria, Nsukka and a Master of Science from Imperial College London.
Kris Szaniawski is the practice leader for Omdia's Telecoms Operations and IT team, heading research into the changes in service provider operating models and vendor strategy.
He specializes in OSS/BSS, CEM, data analytics, cloud and digital transformation, and vendor services with a specific focus on telco IT and operational support systems.
Kris leads a team of analysts who provide guidance and support to service providers and vendors in an environment characterized by rapid technology and business change.
With more than 20 years' experience in the telecoms industry, Kris has also worked for Informa's Telecoms and Media team and the Financial Times Group.
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