Based on Digital Consumer Insights 2021, this report analyzes trends in communication services across telcos and messaging apps, including SMS, messaging apps, voice and video calling, WhatsApp, Facebook Messenger, iMessage, and Weixin/WeChat.
The Analyst Team
Research Analyst, Emerging Consumer Services
Pål Karlsen leads the lighting research of the building technology team of Omdia. Before joining Omdia, formerly IHS Markit, in 2019, he worked as a senior analyst for a specialist consultancy serving the building products industry. Pål led the research on the Nordic countries and focused mostly on the HVAC and bathroom industry.
He holds a Master of Arts in globalization and multinational corporations from SOAS University of London in London, England and a Bachelor of Science in business and economics from BI Norwegian Business School in Norway. Pål is based in London, England.
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