This updated Omdia Universe will help the CIO, heads of digital, and digital channel executives to select the digital banking platform that provides the capabilities they require and enables their digital transformation ambitions.
Omdia Universe: Digital Banking Platforms, 2023
The Analyst Team
Philip Benton
Principal Analyst, Financial Services
Philip works in Omdia’s financial services team, where he focuses on payments and digital banking trends as well as business strategy for the banking sector.
Philip has been an analyst in the financial services sector since 2013, with a background in consumer behavioral trends and their impact on payments, retail, and digital commerce. His main research interests are in open banking, real-time payments, and digital transformation. Philip provides analysis on key developments driving technological change in the financial services industry and advises clients on how to adapt.
Prior to joining Omdia in 2020, Philip spent seven years at Euromonitor, a strategic FMCG market research firm. He holds a degree in business from the University of the West of England, Bristol.
Ouliana Smith
Senior Research Analyst, Financial Services
Ouliana Smith has specialized in financial services for 10 years and currently works in Omdia’s financial services team. Since joining Omdia in 2022, she has focused on digital transformation in retail banking and fraud solutions with a strong interest in alternative payments.
Ouliana started her career as an associate analyst with Datamonitor, now GlobalData, a global market intelligence provider, where she specialized in the Cards and Payments area. She also supported corporate partnerships by conducting research and interviews with industry executives and authoring content investigating fraud and new payment technologies. Later, she moved into wealth management, overseeing key industry analysis, modelling, and bespoke content for clients. She also developed a contacts database to augment proprietary data and market analysis. Ouliana holds a first-class honors degree in mathematics from Coventry University and an upper-second-class honors degree in art history from the Open University.
Further Reading
2023 Trends to Watch: Retail Banking
Subscription Required
Report / 09 Dec 2022 / Ouliana Smith
Based on primary interviews with retail banks across the globe, this report analyzes key business and technology trends for 2023, focusing on IT investment priorities and strategies for the sector.
Market Landscape: Customer Engagement in Retail Banking
Subscription Required
Report / 11 Jan 2023 / Charles Juniper
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Market Landscape: Omnichannel Engagement Platforms in Banking
Subscription Required
Report / 09 Sep 2022 / Ouliana Smith
This report examines how banks are looking to further their omnichannel strategies and new platform deployment for success.
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