Telcos need to deliver on service booster promises to mobile consumers

When a telco convinces a 5G consumer to invest in a premium service booster but fails to deliver the promised network enhancements—whether faster speeds or reduced latency—they face a damaging monetization scenario. Customers quickly label these underperforming boosters as marketing gimmicks, or worse, experience a fundamental breach of trust with their service provider. This erosion of confidence presents a critical challenge for operators, but the use of multi-agents is helping to resolve the predicament.