At the start of 2020 Ovum looks at what to expect with the increasing use of artificial intelligence (AI) in enterprise and industrial applications. Machine learning (ML) and deep learning within AI continues to dominate attention, but in practice Ovum finds that the wider range of ML techniques are often used in combination. For example, in intelligent virtual assistants, vendors use multiple technologies to build out natural language understanding (NLU) and natural language processing (NLP). These machine intelligent applications perform advanced tasks automatically and at scale and every industry is looking at how AI and the benefits it might offer can be applied. With the start of a new decade we also look further ahead at prospects for achieving narrow AI, which is the next challenge for the AI community. The interest and activity in AI will continue to grow in the year ahead as it delivers value to businesses. This Ovum report includes discussion of autonomous vehicles, analog and photonic AI hardware accelerators, energy costs of hardware accelerators and autonomous operating systems.

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