This report suggests that Alibaba is a global cloud services provider that offers a range of services and a growing marketplace, with a key focus on customer service and enhanced security features.
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The Analyst Team
Roy Illsley
Follow AnalystChief Analyst, IT Operations
Roy’s key areas of research include cloud computing, cloud-native technologies, IT strategy, IT operational management, and data center technologies. He also advises on quantum computing, automation, virtual desktop infrastructure (VDI), and workspaces. Roy uses his extensive experience combined with Omdia’s surveys and market data to understand how technologies will add benefit to businesses.
He works in the enterprise team and has over 40 years’ experience in the IT sector working for a variety of consultancy and end-user companies with experience in defense, utilities, automotive, retail, and fast-moving consumer goods industries. He joined Butler Group as a senior analyst in January 2006. Roy has worked on many major report projects, white papers, and primary research. He also delivers keynote speeches globally. He has a Bachelor of Science (Hons.) in electronic engineering and telecommunications, an international MBA, and is a Member of the Institute of Engineering Technology (MIET) that holds the registered status of a Chartered Engineer (CEng).
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Sue Clarke
Follow AnalystAssociate Principal Analyst
Sue Clarke is an associate principal analyst at Omdia specializing in enterprise content management (ECM), including document management, records management, and web content.
Sue provides analysis on ECM technologies, which includes digital asset management, web analytics, archiving, capture and scanning, case management, customer communications, and e-discovery.
Her research provides insights into the issues facing organizations and how technology can enable better productivity. Before joining Omdia, she worked as a computer programmer developing a range of systems, including a purchasing system providing links between disparate systems.
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