This report provides an overview of Ericsson’s business with a focus on its service offering across its networks, digital services, and managed services divisions.
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Technology Supplier Service Offering Review: Ericsson 2022
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The Analyst Team
James Crawshaw
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James leads Omdia’s service provider transformation team, which covers telco IT (operations support systems, business support systems, and analytics) and telco cloud & automation (software-defined networking, network function virtualization, etc.). James’ own research focuses on operations support systems, including service assurance, orchestration, order management, inventory management, network security, self-organizing networks, and radio access network intelligent control.
Before joining Omdia, James led Heavy Reading’s communications service provider IT & automation research service. James holds a Bachelor of Science and Master of Engineering in electrical and mechanical engineering from the University of Manchester, England. Earlier in his career, while working as a financial analyst, James passed the three exams required to obtain the Chartered Financial Analyst qualification. In addition, James has a Master of Science in electronic engineering from the University of Surrey, England.
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