Analysis of the rapidly shifting enterprise chatbot/VDA market landscape: key drivers and barriers, market trends, dominant use cases, and key players. Forecasts for chatbot/VDA spend through 2026 with analysis by vertical and region.
OM023875
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Chatbots & Virtual Digital Assistants 2022: Market Trajectory, Forecasts
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Chatbots & Virtual Digital Assistants 2021: Market Trajectory, Forecast
Report / 13 Jul 2021 / Mark Beccue
Describes the market landscape for enterprise virtual digital assistants. Covers key market drivers and barriers, use cases, trends, players, and forecasts for 2019–25.
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The Analyst Team
Mark Beccue
Follow AnalystPrincipal Analyst, AI
Principal Analyst Mark Beccue is among a select group of pioneering analysts who started focusing on AI market research in 2015. He is recognized as one of the leading advisors and thought leaders in the fields of AI and generative AI market research.
His expertise in AI use cases, applications/software and services, natural language AI, and broader trends surrounding AI market adoption have made him a well-known adviser and sought-after speaker, panel moderator, conference chair, and media resource who can develop and communicate AI market analysis designed for business audiences.
Mark has deep experience in the technology business. Before becoming a tech market research analyst in 2008, Mark worked for 10 years for a global telecom software company in product management, greenhouse innovation, and marketing roles. He earned a Bachelor of Science in Journalism from the University of Florida.
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