In February 2022, Omdia interviewed Maz Songerwala—senior vice president for Applications Service Excellence at Oracle—to understand the role that application services play in an organization’s ability to deliver exceptional customer experiences.
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Application support should be a strategic partner in customer experience transformation journeys
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Digital Leaders Podcast, S2E3 – How to turn support into strategic advantage – Part 1
24 Feb 2022 / Hansa Iyengar
In the first of this two-part series, we speak with Oracle's SVP for Application Services Excellence Maz Songerwala to understand why application support must be at the heart of customer success initiatives.
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