This report investigates the use of VoIP voice calling and video calling in different territories across the world. Adoption has accelerated since the COVID-19 pandemic, which presents a challenge to traditional telco voice services.
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The Analyst Team
Pal Karlsen
Follow AnalystSenior Analyst, Emerging Consumer Services
Pal Karlsen works in the Service Provider Consumer team at Omdia. He focuses on consumer opportunities for telecommunications companies in compatible areas such as gaming, financial services, and sustainability. He also specializes in advanced messaging, 5G/fixed broadband pricing, and bundling. Before working with telecommunications, he worked with various building technologies, focusing on how sustainability benefits and incentives affect and influence the markets.
He holds a Master of Arts in globalization and multinational corporations from SOAS University of London in London, England and a Bachelor of Science in business and economics from BI Norwegian Business School in Norway. Pål is based in London, England.
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