Generative AI (GenAI) is set to be a technology highlight for 2023, with significant business and personal applications (e.g., education). In telecoms, use cases have generally focused on enhancing customer experiences.
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Applying GenAI to network automation—an EnterpriseWeb proof of concept
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GenAI in telecom operations – living up to the hype
Analyst Opinion / 03 Jul 2023 / James Crawshaw
GenAI can generate more useful responses for chatbots and better scripts for care agents. It might also be applied to network optimization and fault management. But it needs strong AI governance, as well as human oversight.
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The Analyst Team
Christoforos Sarantopoulos
Follow AnalystSenior Analyst, Service Provider Networks
Christoforos is a senior analyst that covers telco cloud and network automation. His main field of research is the implementation of network cloudification in fixed and mobile communication service provider networks. His research helps both service providers and network vendors understand the cloud technology setting and explore opportunities to expand their capabilities.
Christoforos joined Omdia in September 2022. Before Omdia, he worked as a network designer for BT, specializing in designing network performance and customer experience monitoring systems for the mobile core network. Christoforos holds a Master of Engineering in Electrical and Computer Engineering from the National Technical University of Athens and a Master of Science in Telecommunications with Business from University College London.
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James Crawshaw
Follow AnalystPractice Leader
James leads Omdia’s service provider transformation team, which covers telco IT (operations support systems, business support systems, and analytics) and telco cloud & automation (software-defined networking, network function virtualization, etc.). James’ own research focuses on operations support systems, including service assurance, orchestration, order management, inventory management, network security, self-organizing networks, and radio access network intelligent control.
Before joining Omdia, James led Heavy Reading’s communications service provider IT & automation research service. James holds a Bachelor of Science and Master of Engineering in electrical and mechanical engineering from the University of Manchester, England. Earlier in his career, while working as a financial analyst, James passed the three exams required to obtain the Chartered Financial Analyst qualification. In addition, James has a Master of Science in electronic engineering from the University of Surrey, England.
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