This report assesses the central role of the product catalog for CSPs to grow beyond offering connectivity. It includes nine product catalog profiles, an outlook through 2029, and an analysis of critical issues they face.
OM123598
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Catalog Management – At the Heart of Telco IT and the Core of Customer Engagement
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The Analyst Team
James Crawshaw
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James leads Omdia’s service provider transformation team, which covers telco IT (operations support systems, business support systems, and analytics) and telco cloud & automation (software-defined networking, network function virtualization, etc.). James’ own research focuses on operations support systems, including service assurance, orchestration, order management, inventory management, network security, self-organizing networks, and radio access network intelligent control.
Before joining Omdia, James led Heavy Reading’s communications service provider IT & automation research service. James holds a Bachelor of Science and Master of Engineering in electrical and mechanical engineering from the University of Manchester, England. Earlier in his career, while working as a financial analyst, James passed the three exams required to obtain the Chartered Financial Analyst qualification. In addition, James has a Master of Science in electronic engineering from the University of Surrey, England.
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