A look at the outlook for European service providers in 2025, covering three key trends to watch—the practical use of AI, continuing job losses, and customers' focus on quality of experience—and their impact on the telecom space.
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2025 Trends to Watch: European Service Provider Markets
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The Analyst Team
William Thompson-Hare
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William Thompson-Hare is the Research Director for Telecoms Data Strategy at Omdia. He is responsible for leading and managing Omdia’s World Information Series (WIS) product family (including WCIS and WBIS) and driving the creation of unique market data for the telecom industry.
William has more than 17 years of experience in the telecom sector, advising operators, NRAs, and professional services firms worldwide. He joined Omdia in 2020 and became the practice leader for European Service Provider Markets. William led a team of analysts covering fixed and mobile market developments in the European telecom industry across more than 50 countries. His specializations include market modeling and data analysis, market forecasting, 5G, and broadband market dynamics. William holds a degree in Mathematics from the University of Cambridge.
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