This forecast covers six technology segments—infrastructure, applications, IT services, consulting, communications, and internal. The forecast is for the period 2022–28, spanning four regions, eight subregions, and 20 countries.
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Global IT Spend in the Telecoms Industry Through 2028 Forecast
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The Analyst Team
James Crawshaw
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James leads Omdia’s service provider transformation team, which covers telco IT (operations support systems, business support systems, and analytics) and telco cloud & automation (software-defined networking, network function virtualization, etc.). James’ own research focuses on operations support systems, including service assurance, orchestration, order management, inventory management, network security, self-organizing networks, and radio access network intelligent control.
Before joining Omdia, James led Heavy Reading’s communications service provider IT & automation research service. James holds a Bachelor of Science and Master of Engineering in electrical and mechanical engineering from the University of Manchester, England. Earlier in his career, while working as a financial analyst, James passed the three exams required to obtain the Chartered Financial Analyst qualification. In addition, James has a Master of Science in electronic engineering from the University of Surrey, England.
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Kris Szaniawski
Follow AnalystChief Analyst, Software and Network Evolution
Kris focuses on a wide range of software and network evolution topics that include telco IT and operations, telco AI and analytics, mobile networks, network APIs, and digital transformation. His areas of expertise include telecoms ecosystems, operations and business support systems, network evolution and automation, and the shift to the cloud.
He helps telecom vendors and operators understand technology trends and supports their business strategies, working with top-tier companies such as Ericsson, Google Cloud, Huawei, and Nokia. He regularly supports industry events and is a judge on various awards panels, including GSMA’s GLOMO awards. With over 25 years’ experience in the industry, Kris has also worked for Ovum, Informa Telecoms and Media, Financial Times Group, and Jane’s Information Group..
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Adam Shafi Baig
Follow AnalystSenior Analyst, Enterprise Technology
Adam Shafi Baig, a senior analyst at Omdia, supports the IT market models team. He primarily deals with different forecasting models, market sizing for IT spending, and tracking industry trends. His work helps with understanding future spend in IT budgets.
Adam previously worked with GlobalData and ARi. He has experience in data modelling, top-down and bottom-up approach forecast models, industry analysis, and product analysis. He completed his PGDM at Vishwa Vishwani School of Business and holds a Bachelor of Technology from Jawaharlal Nehru Technological University, Kakinada.
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