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In September 2024, T-Mobile hosted a Capital Markets Day in San Francisco, entitled “Challenger to Champion.” Leading-edge technology was at the forefront of the event, as was the “Un-carrier” core value of customer experience. Sometimes it was a combination of the two – leading-edge AI technology to improve customer experience.
Principal Analyst, North American Markets
As part of Omdia’s service provider markets team, Kristin Paulin covers the North American mobile and fixed telecoms markets, particularly service provider strategies, product and service launches, and network deployments.
Kristin’s research covers key developments in North America, including 5G, digital strategies, service plans and pricing, market dynamics, and service provider strategic initiatives through thought leadership pieces, as well as operator and market profile reports. She also works on market forecasts, and provides support and insight to key audiences with quarterly data from Omdia’s World Information Series database.
Kristin has over 16 years’ experience in the telecoms sector. Before joining Omdia, Kristin was a market research analyst at semiconductor start-up PrairieComm, and Freescale Semiconductor.
Kristin has a BS in environmental studies from the University of Minnesota, and an MBA in marketing from North Park University, Chicago.
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