In March 2025, Omdia surveyed 13 key providers of telco service assurance solutions. This report provides insights from these interviews by analyzing the latest technology trends, vendor strategies, and deployment scenarios in service assurance. The second part of the report presents the solutions of these 13 vendors in detail.
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The Evolution of Telecom Service Assurance: AI, Cloud, and Vendor Strategies
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The Analyst Team
Christoforos Sarantopoulos
Follow AnalystSenior Analyst, Service Provider Networks
Christoforos is a senior analyst that covers telco cloud and network automation. His main field of research is the implementation of network cloudification in fixed and mobile communication service provider networks. His research helps both service providers and network vendors understand the cloud technology setting and explore opportunities to expand their capabilities.
Christoforos joined Omdia in September 2022. Before Omdia, he worked as a network designer for BT, specializing in designing network performance and customer experience monitoring systems for the mobile core network. Christoforos holds a Master of Engineering in Electrical and Computer Engineering from the National Technical University of Athens and a Master of Science in Telecommunications with Business from University College London.
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