Safeguarding consumer interests is a fundamental policy goal for telecom regulators and governments. This is achieved through regulations, guidelines, and codes of practice adopted around the world to ensure that customers are protected, (e.g., the EU (European Union) introduced the European Electronic Communications Code (2018), Telecoms Single Market Regulation (2015), and the General Data Protection Regulation (2016)).
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Consumer Protection Regulations – 2025
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Sarah McBride
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As part of Omdia’s service provider markets regulation team, Sarah is a principal analyst who analyzes telecom regulation and policies at the national and cross-country levels. She covers regulatory developments affecting 5G and 6G deployment, AI, IoT, and privacy and data protection. Other focus areas include next-generation access, platforms and hyperscalers, national broadband plans, spectrum awards, universal service, net neutrality, wholesale fixed and mobile access, and consumer protection.
Sarah produces various reports, trackers, and benchmarks, such as Omdia’s country regulation overviews and spectrum, national broadband, and fixed access trackers. Before joining Omdia (formerly Ovum) in 2015, Sarah was a senior researcher at Pearlfinders who analyzed and advised on IT, telecom, and technology market trends. She holds a degree in natural sciences from Durham University (UK).
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Pratibha Bajirao Nagre
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As a part of Omdia’s regulation team, Pratibha is an analyst based in India. She focuses on providing insights into telecoms regulation and policies at a country level. She covers regulatory developments in areas such as national broadband plans, universal service, spectrum awards, net neutrality, and consumer protection.
Pratibha has strong experience in project management, market research and analysis, competitive landscapes, market forecasts, and tracking key industry trends. She holds a master’s degree in business administration from the Maharashtra Institute of Technology in Pune, India.More Content By Pratibha Bajirao Nagre
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