Business communications take many forms, including bills, ad hoc communications, and marketing collateral. This report compares solutions from leading CCM vendors and will help decision-makers draw up a shortlist of products to consider.
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Omdia Universe: Customer Communications Management, 2026
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The Analyst Team
Sue Clarke
Follow AnalystAssociate Principal Analyst
Sue Clarke is an associate principal analyst at Omdia specializing in enterprise content management (ECM), including document management, records management, and web content.
Sue provides analysis on ECM technologies, which includes digital asset management, web analytics, archiving, capture and scanning, case management, customer communications, and e-discovery.
Her research provides insights into the issues facing organizations and how technology can enable better productivity. Before joining Omdia, she worked as a computer programmer developing a range of systems, including a purchasing system providing links between disparate systems.
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