Salesforce recently announced new Work.com capabilities aimed squarely at helping enterprises deliver better employee experiences and support, with IT Service Center (ITSC) being the most notable new addition.
The Analyst Team
Principal Analyst, Mobile Workspace
Adam Holtby covers enterprise mobility and the digital workplace as part of the Omdia Workspace Services team. His research is focused on understanding and analyzing mobile technologies and services and their impact on the modern workplace.
Adam delivers research focused on helping enterprises, vendors, and service providers understand how mobility is affects the workplace. Adam develops quantitative and qualitative insights on the critical role that connectivity, mobile management, workplace productivity, and mobile security capabilities have in helping modern businesses deliver against important digital initiatives. Adam’s expertise also extends to employee support, with a focus on how service management tools, services, and approaches are evolving in response to changing workstyles.
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