Salesforce recently announced new Work.com capabilities aimed squarely at helping enterprises deliver better employee experiences and support, with IT Service Center (ITSC) being the most notable new addition.
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Salesforce gets serious about service management and employee experience
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The Analyst Team
Adam Holtby
Follow AnalystPrincipal Analyst, Workplace Transformation
Adam Holtby covers workplace transformation and the future of work as part of the Omdia Digital Workplace team. His research focuses on understanding and analyzing how work evolves in response to changing employee demands and business transformation priorities.
Adam delivers research that helps inform enterprises, technology vendors, and service providers about topics including hybrid working, employee experience, productivity, service management, and business mobility.
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