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Examines CSPs’ views on customer experience management and artificial intelligence, as well as the capabilities of some of the leading solutions from software vendors and hyperscalers.
See also The Role of AI in Customer Experience Management – Data.
Principal Analyst
Roz covers communication service provider operations and IT for Omdia, with a focus on how AI is being applied and the services provided to operators by technology partners. She has more than 20 years' experience in market research, marketing, and product management. Her research focuses on how innovation and change impact the hardware and software solutions used to deliver cloud services and the management of that infrastructure.
Roz joined Omdia in 2022 following a career at Heavy Reading, Analysys Mason, OSS Observer, and RHK. Prior to becoming an analyst, she worked at Motorola on IT product development and radio and mobile phone product management.
Roz holds a BA in English from the University of Massachusetts, Amherst, and an MBA in marketing, management and international business from the J. L. Kellogg Graduate School of Management at Northwestern University. She is based in Chicago.
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