Enterprises are accelerating their digital investment plans and are embracing emerging technology to enable remote work and assist with customer engagement, these actions will ultimately influence the workplace as many enterprises begin to return to a hybrid model where they utilize a combination of both physical office space and remote employees. Here are five workplace trends that will result from enterprises adopting a digital-first operating model.
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AI, digital assistants, and collaborative platforms will transform the post-pandemic workplace
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The Analyst Team
Mila D'Antonio
Follow AnalystPrincipal Analyst, Customer Engagement
Mila D’Antonio is a principal analyst on Omdia’s Customer Engagement team where she focuses on enterprise applications that enable personalized and connected customer engagement. Mila analyzes key developments in customer engagement applications and emerging tech that improve customer interactions and enable personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.
Prior to joining Omdia, formerly Ovum, in 2017, Mila worked as editor-in-chief at 1to1 Media. In addition, she holds a degree from the University of Pittsburgh where she studied English, journalism, and political science.
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