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Mila D'Antonio

Principal Analyst, Customer Engagement

Mila D’Antonio is a principal analyst on Omdia’s Customer Engagement team where she focuses on enterprise applications that enable personalized and connected customer engagement. Mila analyzes key developments in customer engagement applications and emerging tech that improve customer interactions and enable personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.

Prior to joining Omdia, formerly Ovum, in 2017, Mila worked as editor-in-chief at 1to1 Media. In addition, she holds a degree from the University of Pittsburgh where she studied English, journalism, and political science.


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CX Cloud from Genesys and Salesforce converges CCaaS and CRM

News Analysis | Mila D'Antonio | 11 Sep 2023
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Enterprises look to unravel their data integration challenges

Analyst Opinion | Mila D'Antonio | 28 Jul 2023
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The State of Digital CX 2023: Survey Analysis

Market Analysis | Mila D'Antonio | 24 Jul 2023
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