This Omdia Universe assesses ten leading vendors of customer engagement platforms from an insurance industry perspective and with a particular focus on the needs of insurance carriers.
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Market Fundamentals: Customer Engagement Platforms for the Insurance Sector
Report / 21 Jan 2022 / Charles Juniper
This report identifies and examines the key market changes that are driving insurers to adopt customer engagement platforms (CEPs).
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The Analyst Team
Mila D'Antonio
Follow AnalystPrincipal Analyst, Customer Engagement
Mila D’Antonio is a principal analyst on Omdia’s Customer Engagement team where she focuses on enterprise applications that enable personalized and connected customer engagement. Mila analyzes key developments in customer engagement applications and emerging tech that improve customer interactions and enable personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.
Prior to joining Omdia, formerly Ovum, in 2017, Mila worked as editor-in-chief at 1to1 Media. In addition, she holds a degree from the University of Pittsburgh where she studied English, journalism, and political science.
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