Service management capabilities are being adopted by a broad range of business functions, including IT, HR teams, facilities management functions, and customer service departments to improve operations and employee experiences.
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Omdia Universe: Selecting an Enterprise Service Management Solution, 2022–23
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The Analyst Team
Adam Holtby
Follow AnalystPrincipal Analyst, Workplace Transformation
Adam Holtby covers workplace transformation and the future of work as part of the Omdia Digital Workplace team. His research focuses on understanding and analyzing how work evolves in response to changing employee demands and business transformation priorities.
Adam delivers research that helps inform enterprises, technology vendors, and service providers about topics including hybrid working, employee experience, productivity, service management, and business mobility.
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