In 2023, as newer CPaaS players bed down their offerings, seasoned vendors will help their enterprise customers to improve their customer engagement with technologies such as customer data platforms and AI-based capabilities.
OM026429
Email Article
All set! This article has been sent to my@email.address.
All fields are required. For multiple recipients, separate email addresses with a semicolon.
Please Note: Only individuals with an active subscription will be able to access the full article. All other readers will be directed to the abstract and would need to subscribe.
These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
Omdia Recommends
These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
Omdia Universe: CPaaS Platform Providers, 2022–23
Vendor Assessment / 28 Jun 2022 / Pamela Clark-Dickson
Vendor assessment. This report evaluates the communications platforms as a service (CPaaS) offerings of seven vendors: Avaya, Bandwidth, Infobip, Sinch, Syniverse, Twilio, and Vonage.
UPGRADE
Digital Consumer Insights 2022: Advanced Messaging & Communications
Data / 15 Nov 2022 / Pamela Clark-Dickson
Analysis tool for Omdia's Digital Consumer Insights 2022 survey, covering the topic of advanced messaging & communications, which asks over 12,000 consumers across 12 countries about their use of messaging and communication applications.
UPGRADE
Mobile Messaging Traffic and Revenue Forecast: 2022–27
Data / 31 Oct 2022 / Pål Karlsen
The Mobile Messaging Traffic and Revenue Forecast: 2021-27 forecasts telco messaging services for 67 countries in eight regions, including P2P and A2P SMS, and MMS. The A2P SMS traffic segmentation contains 12 verticals.
UPGRADE
Mobile Messaging Traffic and Revenue Forecast Report: 2022
Report / 04 Jan 2023 / Pål Karlsen
Market report based on data from Omdia’s Mobile Messaging Traffic and Revenue Forecast: 2021–27. Includes recommendations, market context, key predictions, forecast results, and geographic outlook for A2P and P2P SMS segments and MMS.
UPGRADE
The State of Digital CX 2022: Survey Analysis
Report / 19 Aug 2022 / Mila D'Antonio
Omdia conducted a survey of 230 North American CX professionals to uncover the technologies that are creating connected customer experiences, and determine the barriers to digital CX advancement.
UPGRADE
SMS stands strong against messaging apps as it enters its fourth decade
Analyst Opinion / 28 Nov 2022 / Pamela Clark-Dickson
This analyst opinion discusses how SMS remains a key communications channel for consumers and enterprises, on the eve of the anniversary of the sending of the first SMS, on 3 December 1992.
UPGRADE
An error occured. Please try again later
You are now following this Analyst
You unfollowed this Analyst
Become A Client
Find out more about our full suite of products and solutions.
Become A ClientYou must sign in to use this functionality
Authentication.SignIn.HeadSignInHeader
These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
Omdia Recommends
These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
Thank you
Our expert analysts will review your question and the Ask an Analyst team will get back to you. We aim to respond within 24 hours, but we’re often quicker.
Ask an Analyst
Our team of experts are here to answer your questions. From advice on market trends to a query on research point, and everything in between, we want to hear from you.
Ask an analyst is available as part of a subscription. If you'd like access, contact us today.