Even three years after the COVID-19 pandemic, global interest in workforce engagement management solutions remains. This report analyzes data from the Workforce Engagement Management Forecast – 2022–27 Data.
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Workforce Engagement Management Forecast – 2022–27 Analysis
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Workforce Optimization Technologies Forecast – 2021–26
Data / 04 Oct 2022 / David Myron
Tracks and forecasts the growing subsegment of the contact center market across seven technology segments, five regions, and 11 verticals.
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Workforce Optimization Technologies Forecast – 2019–25
Data / 29 Jul 2021 / Ken Landoline
Global forecast of workforce optimization tools, which are a fast-growing subsegment of the contact center market. The COVID-19 pandemic, which caused the shift to working from home, has boosted global WOT growth across several categories.
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Workforce Optimization Technologies Forecast: 2019–24
Data / 03 Sep 2020 / Ken Landoline
Omdia’s Workforce Optimization Technologies Forecast: 2019–24 provides revenue opportunity forecasts for the workforce optimization technology market for the period 2018–23, spanning seven segments, five regions, and 11 verticals.
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The Analyst Team
David Myron
Follow AnalystPrincipal Analyst, Customer Engagement
As part of Omdia’s enterprise IT team, David focuses on contact center as a service, workforce engagement management, and AI solutions, as well as agent staffing trends. He provides insights into these topics for vendor and enterprise clients through research, consulting, white papers, webinars, and blogs.
David is a multiple award-winning writer who began covering the contact center industry in 2001 as the customer service and support editor at CRM magazine. He later served as the publication’s editor-in-chief and editorial director for more than a decade. While there, he also worked as the editorial director of Speech Technology magazine and the founding editor of SmartCustomerService.com. David holds a Bachelor of Arts in communication (with a concentration in journalism) from Hofstra University.
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