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David Myron

Principal Analyst, Customer Engagement

As part of Omdia’s enterprise IT team, David focuses on contact center as a service, workforce engagement management, and AI solutions, as well as agent staffing trends. He provides insights into these topics for vendor and enterprise clients through research, consulting, white papers, webinars, and blogs.

David is a multiple award-winning writer who began covering the contact center industry in 2001 as the customer service and support editor at CRM magazine. He later served as the publication’s editor-in-chief and editorial director for more than a decade. While there, he also worked as the editorial director of Speech Technology magazine and the founding editor of David holds a Bachelor of Arts in communication (with a concentration in journalism) from Hofstra University.


Global Contact Center Market Forecast – 2020–26

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CCaaS Bi-Annual Tracker – 2H22

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ICT Enterprise Insights: Contact Center – 2023

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2023 Trends to Watch: Contact Center

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Workforce Optimization Technologies Forecast – 2021–26

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